Wish they were more involved. Read employee reviews and ratings on Glassdoor to decide if UnitedHealth Group … The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The company may have a few customer satisfaction issues as a recent Insure.com customer satisfaction survey showed customer … I’ve been turned down for 12 different opportunities within the company with no real reason given. I honestly wish all insurance customer service representatives were like UHC. 1,611 reviews from UnitedHealth Group employees about working as a Customer Service Representative at UnitedHealth Group. Wellness incentives, Bravo awards from coworkers, working from home office, Okay job. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Documentation and coding requests can be be frustrating at times, but aren't unmanageable once you get used to EMR. But was okay. The obvious goal of their "service" is to confuse and frustrate the vulnerable, limiting payouts and increasing profits. Enjoy reading our tips and recommendations. 62%say women are treated fairly and equally to men. Dec. 14, 2020 3 min Read. Thank you Loretta! 24% UnitedHealth Group consumer reviews, complaints, customer service. Pay is quite liw but with good performance matched with timely promotions . Metrics related to performance (e.g. You need to plan in advance when you will be sick. can change constantly creating confusion and employee performance issues. SR. I believe they intentionally not hang up so that callers could not do the survey because they know we would give very low ratings. You get rewards for Dr. Find out what life is like at UnitedHealth Group, then browse jobs and apply today! UnitedHealth Group is a diversified health and well-being company dedicated to helping people live healthier lives. Individual user experiences of course vary according to local providers within the Unite Healthcare network, but customer satisfaction is generally very positive and the Better Business … United Healthcare was there for me every step of the way. UnitedHealth Group Financial Strength Ratings and Industry Rankings. I’m progressively getting worse. Horrible connection. See our open career opportunities and search for jobs. Coverage was phenomenal, customer service was outstanding. Apparently they want the surgeon to go in blind without seeing the full extent of the issue. 14,224 reviews from UnitedHealth Group employees about UnitedHealth Group culture, salaries, benefits, work-life balance, management, job security, and more. Difficult to move up as there are not many opportunities for growth. I tried to register my account and couldn’t. To apply for a position with UnitedHealth Group, visit our Careers website. Learn what Unitedhealth Group Incorporated employees are saying about the best and worst attributes of Unitedhealth Group Incorporated. The pay is fair and the have good benefits. Their goal is to improve the lives and health of others by helping to drive affordability, accessibility, and quality of care while also helping shape the way the health system works in the future. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. Forget whatever they self-describe themselves as, as a consumer of a good or service, I find them to be not only woefully incompetent, but they lie, have out of date data, and I cannot understand how this does not equate to FRAUD. Sign up to receive our free weekly newsletter. Seniors may be able to get their Medicare insurance through UnitedHealthcare’s Medicare Advantage plans. What is the best part of working at UnitedHealth Group? So when I complained about the hospital gouging me the insurance said well that is what they negotiated so it is acceptable for pricing. UnitedHealth Group consumer reviews, complaints, customer service. The myuhc website is very confusing and my coverage has extremely limited options. Thank you for your thorough review! We value your privacy. Only other issue I have had with them is hitting the family deductible and the maximum out of pocket expense. Very long process starting with video interview, HR phone screen, 1:1 phone interview with hiring manager, then 2 separate in person panel interviews. How flexible are your working hours at UnitedHealth Group? For technical assistance with the Careers website , call 1-800-561-0861 between 7 … I would love to work for UHG again but NEVER in that department and I mean NEVER unless it's management. However he kept saying he could not hear me; and that if I could hear him, I should hang up and call again. Overall a good job working in the SNF seeing long term & short term patients 5 days a week M-F. Unsubscribe easily. 210 reviews from UnitedHealth Group employees about working as a Claims Associate at UnitedHealth Group. UnitedHealthcare Introduces Enhancements for Wearable Device Well-being Program, Including Access to Apple Fitness+ at No Additional Cost. UnitedHealth Group. Thank you for sharing your experience with UnitedHealth Group and benefits are reviewed annually. What’s Included with United Health Care? The person I spoke with informed me that my particular plan doesn’t allow me to register for an account OR utilize online participating provider searches! The chat function was disabled. United Healthcare ranks 205 of 995 in Insurance category. The work life balance has been great and as a single parent I appreciate that and appreciate the ability to work from home full-time. Job Search Results at United Health Group. UHC you are amazing and the BEST!! This UnitedHealth Group review will cover UnitedHealth Group ratings by real users for overall satisfaction and claims, cost, billing, and service satisfaction. See more UnitedHealth Group reviews by job title, See more UnitedHealth Group reviews by location, Explore popular careers in UnitedHealth Group, Learn about UnitedHealth Group in popular locations, Very flexible with hours. Great team, great value, I highly recommend her group. Reviews from UnitedHealth Group employees about UnitedHealth Group culture, salaries, benefits, work-life balance, management, job security, and more. You will get warnings without any real guidance on how to improve quotas. Learn about UnitedHealth Group culture, salaries, benefits, work-life balance, … All Rights Reserved. page 8 I enjoy helping members with their medical and behavioral health needs and goals. They are very efficient and great customer service. The process took 3+ months. page 8 After being on-hold for quite a while, she came back on, gave me a phone number and an address, and said they were taking new customers. 598 UnitedHealth Group reviews. It can be difficult when there are transitions with the organization, but I've found it helpful to grow a network of people to … It is expensive but that is what our company had negotiated. Many or all of the companies featured here provide compensation to us. United Healthcare Overview United Healthcare was first mentioned on PissedConsumer on Mar 19, 2008 and since then this brand received 758 reviews. Okay except for no continuity of care for new hires. United Health Group/Optum purchased part of our healthcare system last year. I drove to the address. UnitedHealthCare is a disgrace and a joke in every sense. They provided an RN to monitor my case and work with me throughout my journey. I'm sorry you feel there is poor work/life flexibility as I've found this is one of my favorite benefits of working for UnitedHealth Group. Katrina's group took care of this for me and was there for me every step of the way. The limited selection of quality primaries in my major metropolitan area is absurd. However when I got something done, I was charged the full amount not the discount after deductible. Our content is intended to be used for general information purposes only. Environment is easygoing and mostly teamwork driven. Very long process starting with video interview, HR phone screen, … The senior level (manager grade and above) management are managers and not leaders. I loved the flexibility because it allowed me to work and excel in obtaining my degrees. ... UnitedHealth Group Reviews (723) Add a review. (I was told twice before I could do this.) At UnitedHealthcare, we are committed to improving the health care system. Get weekly updates, new jobs, and reviews, The most useful review selected by Indeed. Fairygodboss provides free job reviews for women, by women. They remind you of shots should get to stay healthy. 439 UnitedHealth Group reviews. Customer Reviews are not used in the calculation of BBB Rating. Just better than most. That being said I am still in the same department that I’ve been in when I started. No reviews yet . Offers Medicaid plans: FAQ. Compensation, along with hours of in-depth editorial research, determines where & how companies appear below. UnitedHealth Group consumer reviews, complaints, customer service. Optum, the Health Services platform of UnitedHealth Group, offers information and technology-enabled health services They provided T&E expense reimbursement for my travel to my hospital - Jefferson U. Higher up management was absent and had no idea who they were. I applied online. A link has directed you to this review. I will be sorry when I have to switch in January, 2021. Management is supportive. They have everything organized, coordinated and situated. Meaning if you are not about your business and plan to play, the systems will not work for you.However it is very "positive" for call center experiences. Customer service contacts and company information. Thank you, you have successfully subscribed to our newsletter! Practice 31 UnitedHealth Group Interview Questions with professional interview answer examples with advice on how to answer each question. A free inside look at company reviews and salaries posted anonymously by employees. During the last 2 years, I have had serious health issues, requiring numerous hospitalizations and an organ transplant in 2019. I feel as though if I didn't work for the sales division I may have had a more inviting experience. What is the vacation policy like at UnitedHealth Group? Overall a good company to work for! An employment opportunity to literally start at the bottom and move up. Training was at a fast pace but you will get the hang of it once you start taking calls. Overall I've had a great experience in growing my career at UnitedHealth Group. This company is not yet accredited. Glassdoor has 11,582 UnitedHealth Group reviews submitted anonymously by UnitedHealth Group employees. The overall rating of the company is 1.4 and consumers are mostly dissatisfied. Then when you didn't meet quota, they were angry with you...supervisor even yelled at me. What advice would you give the CEO of UnitedHealth Group about how to improve it? Search job openings and learn more about us. Its location on this page may change next time you visit. Is it not an awesome service? Their service is essentially a sham, and I intend to take this as high as I can, especially to the Attorneys General office. How many vacation days do you get per year? However one issue I seen with this is I had to take my son to the emergency room and when I got the billing back, the emergency room is in network, however the attending physician is not and is considered out of network. They tend to micromanage but won’t talk to you. The overall rating of the company is 1.2 and consumers are mostly dissatisfied. Thank you for your thorough review! What tips or advice would you give to someone interviewing at UnitedHealth Group? To compare insurance rates from the best companies in your locale, enter your ZIP code below. Individual experiences will vary by department, of course, but the culture as a whole is a positive one and they continue to strive toward improvement on all fronts. I called the number and could not get through the IVR to a person; it kept looping no matter what option I choose. If you charge for a service – to provide medical resources for allegedly QUALIFIED, IN-NETWORK entities – and the database they allegedly maintain for subscribers (paying customers) has companies in it that are closed, have moved, or otherwise don’t exist (primary doctors, orthopedists, radiology), how is that not FRAUD? Depends on dept, most have flexible scheduling. Few days back, I received a penalty notice from united health care for prescription coverage. My medicare is through United Health Care & the customer service is very good. This is not a one-off as it has been happening for many years, and when you need routine care, when you need emergency services, to spend hours and hours in frustration not being able to take care of yourself or a loved one… There is no accountability in UnitedHealthCare. Micromanaging, benefits, huge company with no empathy, Enjoying working in long term care documentation can a lot at times but manageable some PCPs are hard to work with at times do enjoy working Monday thru Friday weekends and holidays off which is a bonus coding can be pushed at times, Too much focus on utilization when it’s out of your control sometimes. In speaking to numerous facilities, communicating my coverage is always met with confusion. UnitedHealth Group – the parent company of UnitedHealthcare – was ranked number 1 overall in the insurance and managed care … Third: I called a dental office and they said they no longer participate with this company and she went on to say that they received an email confirmation in which they terminated their participation with the plan, over 2 years ago. I encourage you to chat with your manager to determine a solution … Processes, policies, and expectations change too frequently to be effective and for employees to be truly successful. As long as you keep following it and pay close attention then it works well. Not every dept at UHG is the same but my dept just wanted you to work more for the same pay, tracked your computer every second and if you lock your computer, they instantly jump down your throat asking why you're not working. Be the first one to find this review helpful. Customer service contacts and company information. Pro is that there are MANY positions available nationwide so transferring is easy if you grow out of a position. But really hard to balance work and life. Copyright © 2020 Consumers Unified LLC. I am in constant pain. At the hospital it cost me almost $900 for this bloodwork, and that was after the negotiated rate. If you were to leave UnitedHealth Group, what would be the reason? The pay is alright depending on what tasks you have. 4 These commissions are how we maintain our free service for consumers. I was advised to contact SS & SS told me that no penalty for medicare b hence prescription should not have penalty. UnitedHealthCare is the largest single health care carrier in the United States. I could not be in happier. Really just go in do your job be fine. Did the rep lie to me? UnitedHealthcare Introduces … The biggest hurdle is lack of strong and decisive leadership. My calls were repeatedly dropped. After redialing the nth time, I was finally connected to a live person, Josh. UnitedHealth Group. Let job seekers know what it's like to work at your company. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. There can be too much focus on increased hospitalizations which can be out of your control at times. The UnitedHealth Group A.M. Best rating is A-, and the UnitedHealth Group S&P Rating is A+. 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Took care of this for me every step of the company may have a lot of with! Have had with them is hitting the family deductible respinsibilities, this is a typical day like you!